Comments on: Losing Broadband

By: Michael

Michael — Wed, 14 Jul 2010 05:04:32 +0000

I too have moved to newly developed Flat Bush area. I moved there in Feb09, and still waiting for broadband. Have been told at least June 2011 before any upgrades are done to allow me a connection….. all I can do is hope that someone moves out of their ‘new house’ – FAT CHANCE!

By: Yong Hochstatter

Yong Hochstatter — Wed, 24 Mar 2010 13:09:53 +0000

Have a blog very much like yours. How can you get rid of the many stupid comments?

By: Dan

Dan — Thu, 04 Mar 2010 02:38:00 +0000

Same story. Moved address from Papakura to “recently developed” Flat Bush. Phone line was connected though within 2 hours. Slingshot on the other hand got a rejection from Telecom Wholesale saying no available ports at the exchange. They are unable (unwilling?) to gaing access to the Port Waiting list so no clue how long we’re likely to be stuck in the dark ages for. Back to dial-up until an x number of people disconnect from the area. Was told by a Telecom Wholesale rep (off record) we could be facing a 1 – 2 month wait, due to Telecom once again leading via regulation and not by example.

By: TanKKnaT (real name supressed)

TanKKnaT (real name supressed) — Wed, 25 Nov 2009 03:26:06 +0000

Sorry this is just a quick note that I want to put out there as a Consumer, just a normal home line not business.
The one thing I’m getting sick of, every provider WILL tell you that YES you can have broadband in that area, go ahead with a sign up, only to tell you 3-4 days later ‘sure you can have it, but your 12th in que with a longest wait time of 365 day’ (yeah abit OTT with the days waited but so far i’ve been waiting 3 months, and still im only 8th in the que.

*rant over*

By: Steve

Steve — Fri, 26 Jun 2009 06:32:07 +0000

We have just moved our internet based business with a turnover of $300,000 a year from one office to a new office 5km away on a differnt exchange. We are now running the business from dialup as we are now a ‘Port Waiter’. Luckily there is 512kps wireless broadband here so this will do as an expensive part time measure (still waiting for this to installed though). We have been here a week and clients uploading 100MB files to our website are having to wait an extra day (we say there are technical issues really we are waiting to download the files from our phone line).

Lets get one thing stright. This is the 21st century. If we had no electricity we would be fine – we have a gas cooker, wood fire and can buy a generator to run our lights. However we cannot survive without broadband – this is our livelihood. If a house in New Zealand had no power for 1 week there would be a public outcry. Why is everyone silent when there is no broadband!

By: Glen

Glen — Mon, 30 Mar 2009 10:46:23 +0000

Whatever you do…never…never…never be tempted to shift your tolls & Internet from Telecom to Vodafone.
Our experience…
1. Its actually iHUG and not Vodafone and you end up getting a separate bill anyway.

2. The call quality is third world. I have had better quality using one of those calling cards where its accepted its “cheap & Chearful”.
3. They mixed up the DSL logins for our 3 offices around the country.
4. They notified us of the cutover AFTER they cut off our old internet. Try getting notifications via email when the internet is down and the info telling you how to use the new service is umm waiting for you to connect first. Duh!
5. They failed to take into account our server handled our email despite the smiley account manager saying he would ensure that issue would be sorted – no worries mate!
Well he didn’t sort it and the mail was all going to the old Telecom service for days afterwards.
6. The IP address they allocated to our mail server was already blacklisted prior to us turning it on and bouncing our mail from clients reporting us as being bad people that spammed!

7. Dozens of other niggles not to mention that while we were resolving the issue and technically offline as a result, the Vodafone account manager allowed our mobiles to be cut off because of a $10 dispute. A serious warning here too regarding Vodafone account disputes for Vehicle tracking users…
If Vodafone block your mobile services temporarily they actually wipe out your Mobile tracking service and it has to be configured from scratch to work again. The call centre staff do not know this has happened and will advise you everything should be working as they ticked the wee box that re-enables it. Problem is that the system has completley wiped it away.

Conclusion… All Telco’s in NZ offer a third world service now. The staff running around are highly likely to be recent immigrants and have limited local knowledge. The person you call to get things sorted is probably based in a third world country.
Even more dangerous they have sales people pretending to be Telco consultants that have never worked in the Telco industry and can only sell commodities. Even when they cause considerable damage to businesses they refuse to send out technical help and advise you to get third party help in as ‘its nothing we have done”…yeah right!

Such Telco service providers should be banned from operating in this country. It is their incompetence and not the lack of Internet bandwidth that it the primary cause of this country being held back in the Technology stakes.

ps I have also been in companies that shifted services from Telecom to Telstra with exactly the same probles you had. In one case we were within 2Km of the Telstra & Telecom service centres.
Usual stuff… The Telecom guy comes out to cut the old service off but the Telstra guy is still 5 days away to initiate the ‘seamless’ cutover promised!

Your story is such a common scenario I can only arrive at the conclusion that Telecom ownes Telstra and is deliberatly stuffing up the service moves to put people off and teach them a lesson for daring to shift in the first place. How dare we!
Or maybe this is what Telstra restructures every 2-3 years because no one can run the place properly?

Lets face it… All telcos in NZ are by and large foreign owned. They are here to gouge money out of our country and exploit our people.
I never thought I would think this let alone say this…
WE have KiwiBank, maybe now its time to start KiwiCom?

Madness…